This agreement regulates the general conditions of purchase of the various products and services offered on this website by VANTALURE CLOTHING.
The CUSTOMER at the moment that completes the registration process, and buys any of our products, accepts and expressly submits to the clauses specified below, as well as to the conditions of access and use of our portal and its privacy policy, accessible through the link “Privacy Policy”.
The CLIENT acknowledges having sufficient legal capacity to be contractually bound.
This contract is permanently accessible in the legal notices on our website, and can be downloaded in PDF format at the time of contracting.
1- PRICES
In consideration for the purchased product, the CLIENT expressly agrees to pay VANTALURE the amounts specified at the time of purchase in the price list established on the website vantalure.com for the chosen products.
Consult the conditions of use of promotional codes due to their restrictions on certain dates such as Sales, Black Fridays, Special Days, etc.
In the case of application of import and/or customs duties, these will be borne by the recipient. These expenses may vary depending on the country of destination, so, in most cases, expenses cannot be estimated prior to delivery.
Once the selection of products has been completed and prior to order confirmation and before proceeding to pay for it, the final purchase price will appear on the screen, including packaging and shipping, if applicable, which will be reflected in the purchase order at the time of purchase and on the invoice.
Everything that is not specified in the description as included is not included.
2-PURCHASE PROCEDURE
Orders may only be placed through this website by individuals over 14 years of age and companies.
On the website all our products are detailed individually. The procedure to make and manage the purchase is indicated on the website and only the following steps must be followed:
Choose the product you want to purchase.
When selecting a product, it can be added to the Shopping Cart and you can choose between continuing to buy or processing the order.
To process the order you must fill out a form with your personal data to formalize the purchase procedure.
Next, the order will be verified where the selected items are detailed one by one and the total price is calculated.
Likewise, it will be necessary to indicate the billing and delivery addresses of the purchase made. It will be possible to indicate a single address for billing and delivery.
Once the process has been processed, it will be necessary to previously mark a checkbox to read and accept the terms and conditions of sale.
The website will provide you with the mechanisms so that payment can be made based on the system chosen in each case.
Once the data for payment has been entered, you must confirm the order by pressing the “Buy” button.
Once the “Buy” button has been pressed, the delivery of the product will be managed.
The CUSTOMER is informed that the photographs and descriptions of the products on the website are an image
Approximate description of the products and services offered, so it is possible that they may differ from the original. The descriptions and illustrations of the products offered through this website are made for informational purposes only.
In all our size guides, the body measurement necessary for the garment to fit is expressed. For any questions, contact our team at: info@vantalure.com
3-AVAILABILITY AND DELIVERY
The products offered by VANTALURE are available for distribution anywhere in the world.
Orders will be processed once payment has been successfully received.
The products offered by VANTALURE will always be subject to availability, which will be specifically indicated on our website for each product, so if an item offered is not available, the customer will be duly informed of the lack of availability for purchase. Under normal conditions, all the products that appear on our website are available for delivery within the indicated periods.
In cases where, once the order has been placed, the product contracted by the CUSTOMER is out of stock, they will be duly informed of this and an alternative product with similar characteristics of the same price and quality as the one purchased will be offered. If even so, the CUSTOMER is not interested in accepting the proposed alternative, VANTALURE will proceed to return the amount already paid and will inform him of the reimbursement procedures and deadlines.
*On launch dates or other events (sales, Black Friday, Special Days etc) the return of the garment or garments will be made without prior notice due to lack of stock, therefore receiving the amount paid in the following 4/5 days from the confirmation of said reimbursement via email.
As a general rule, the maximum delivery time at home will be 7 to 15 days from the departure of our facilities and subsequent delivery to the shipping company. These delivery times are approximate and in no way binding for VANTALURE. Deliveries will be made on working days (Monday to Saturday).
The delivery of the product purchased at home will be made by the carrier together with a delivery note to the address indicated in the order form that the customer must sign as a receipt document. Likewise, the CLIENT will be duly informed in the event that an incident occurs or the delivery is delayed for any reason. For reasons of COVID-19, the shipping company will decide if the delivery signature will be made.
If delivery to the indicated address is not possible due to the absence of the recipient, the carrier will contact the CUSTOMER directly, and the steps to follow will be indicated in detail. In the event that the impossibility of delivery is caused by having entered an erroneous address, the cost of reshipping the order will be borne by the CUSTOMER. VANTALURE is not responsible for delays in the delivery of purchased parts for reasons attributable to the carrier.
The approximate waiting time for international orders does not exceed twenty (20) business days from the departure of our warehouses and subsequent confirmation by the shipping company once the relevant information has been provided by the CUSTOMER. VANTALURE is not responsible for delays in the delivery of purchased parts for reasons attributable to the carrier.
In order to be informed at all times of the management of your purchase, you will receive an email confirming your order and payment.
Likewise, the CUSTOMER can check the status of his order by sending an email to the address info@vantalure.com.
4-PAYMENT AND PAYMENT PERIODS
The following forms of payment are accepted:
– Credit and Debit Card: The transaction is made through connecting directly with our payment gateway.
– Paypal: Connecting directly with Paypal.
Once the payment is made, you will receive a confirmation email.
VANTALURE is not aware of the data relating to your credit card. All our payment systems are completely secure.
Payments are prior to the delivery of the product or provision of the service, so VANTALURE will not provide the requested product until payment has been received. VANTALURE reserves the right to temporarily or permanently cancel the services provided, in the event of any incident in terms of collection thereof.
5-WARRANTY
All our products are subject to quality controls and are guaranteed against manufacturing defects for a period of 2 years from the date of delivery of the product. The guarantee covers any manufacturing, design or material defect, although it will be necessary for the lack of conformity to be revealed within a period of 1 month from obtaining it. The warranty covers only defective products. It does not cover bumps, stains, tears due to improper use, or others that are not attributable to a supplier defect or a defect in the product. During the warranty period, the CUSTOMER may return the product and we will repair or replace it at the company’s discretion. The transport costs generated by the returns under guarantee will NOT be borne by the CLIENT unless the garment is to be returned, for said movement it must be paid for by the CLIENT.
In the event of a garment with a tare/possible arrival tare, VANTALURE must be informed within the next 48 hours from the receipt of the package at the destination address, otherwise said request will be rejected.
The guarantee document is the purchase invoice.
6-SIZE CHANGE
To proceed with the change, an email must be sent to info@vantalure.com providing the order number in the subject, from the email reflected on our platform, otherwise, and due to data protection, the request cannot be managed by our Support Department.
In the event that the user, once the order is received, requires a change due to an error in the size of any of the products received and in accordance with the General Law for the defense of Consumers and Users, they will have a period of fourteen (14) calendar days from receipt of the order to proceed with the change request.
Each product to be returned must be unused and with all its labels, packaging and -if applicable-, documentation and original accessory elements that came with it and in its natural manufacturing location with no signs of removal (labels, stickers…) . VANTALURE reserves the right to deny the change, to those users who request the change after the deadline and/or whose product return does not comply with the provisions of this same paragraph.
To formalize the change, the user must contact VANTALURE at the email info@vantalure.com within seven (7) days of receiving the order, providing the order number. Once said communication has been received, VANTALURE will indicate how to proceed to correctly carry out the change request, taking into account the period of fourteen (14) days in accordance with the General Law for the defense of consumers and Users from receipt of the package. VANTALURE makes available to the user all the complete collection and delivery management of the new desired garment with its stipulated costs paid by the client.
From the confirmation of payment of said request, the process may take up to a week to be completed.
7-RETURNS
To proceed with the return, an email must be sent to info@vantalure.com providing the order number in the subject, from the email reflected on our platform, otherwise, and due to data protection, the request cannot be managed by our Support Department.
The following conditions for the return of our products do not apply in the case of exercising the right of withdrawal.
Returns or exchanges of products will only be accepted in case of manufacturing defect, transport damage or delivery errors. In any case, no more than 14 days must have elapsed since receipt of the product and the packaging and accessories must be included. To formalize the change, the user must contact VANTALURE at the email info@vantalure.com in the following seven (7) days upon receipt of the order, providing the order number. It will be verified prior to acceptance that it is a manufacturing or packaging defect or anomaly and not improper or negligent use, handling or storage. They will always be accompanied by the corresponding delivery note or invoice.
Both in the case of return due to manufacturing or packaging defects and in the case of error in the order, the CUSTOMER will be offered, if possible, the repair of the part or its replacement with another alternative at no additional cost and without right, on the part of the CUSTOMER. of the CLIENT, to any type of compensation. The expenses generated by the shipment of the repaired or correct order will be borne by VANTALURE.
In any case, the return will always be subject to prior examination p
On the part of VANTALURE of the state of the product to be returned and the verification that the requirements in these conditions of sale have been met. Once the return is received and if applicable, we will refund the amount charged within a maximum period of 30 days and in the same terms that were used to make the payment.
VANTALURE reserves the right to reject returns communicated or sent after the deadline or products that are not in the same conditions in which they were received.
VANTALURE reserves the right to refuse returns of products that are not in the same conditions in which they were received due to hidden defects not reflected in the images provided for their return. In case of rejection, the customer is responsible for picking it up just as he was responsible for making it arrive. The customer has a period of 14 days to process a collection of the product or it will be destroyed / eliminated / or given another purpose. To expedite the collection, VANTALURE makes the return process available to the customer, where the customer will be responsible for the expenses related to this shipment, attaching it to the purchase receipt.
Returns will be managed by sending an email to info@vantalure.com describing the reasons and causes alleged for the return. Likewise, it will be necessary to indicate the name and surnames and the reference number of the order. Once the request is received, we will process it in a timely manner.
8-PERFECTION OF THE CONTRACT AND MODIFICATIONS OF THE SERVICES
This contract will be perfected with the payment of the product and the sending to the CUSTOMER of a confirmation email with a description of the purchase made.
VANTALURE reserves the right to modify the characteristics and conditions of its services in any way, always with the aim of improving them and that it represents a benefit for the CLIENT.
9-OBLIGATIONS OF THE PARTIES
VANTALURE undertakes to provide the CLIENT with the products and services that have been contracted applying the utmost diligence in the provision of the service, as well as to take care of the maintenance of the facilities necessary for the operation of the network, having a technical team and appropriate computer, and to manage the logistics, shipping and delivery operations of the purchase made through the carrier.
The CLIENT undertakes to use the services that are made available to them in good faith, without violating the laws in force in any matter or infringing the rights of third parties, as well as to pay for the selected product in the time and manner established in these conditions. of sale and its reception in the place indicated for delivery.
VANTALURE does not guarantee that the availability of the service object of this contract will be continuous and uninterrupted, due to circumstances caused by problems in the Internet network, breakdowns in computer devices and other unforeseeable circumstances. In such a way that the CLIENT agrees to bear these circumstances within reasonable limits, for which he expressly waives claiming VANTALURE any contractual or non-contractual liability for possible failures, errors and use of the contracted service.
10-COMMUNICATIONS
All notifications between the parties will be made preferably by email. The CLIENT is responsible for confirming receipt of the notifications and for informing VANTALURE of any changes to their data, leaving VANTALURE exempt from any liability arising from this circumstance. In case of modification, the CLIENT must inform VANTALURE at the e-mail or telephone numbers indicated on our website.
In compliance with article 21 of Law 34/2002 on Services of the Information Society and Electronic Commerce, we inform you that our commercial shipments and information related to our website and the products offered therein, will be made by email to the e-mail address that you provide us, always revocable. In any case, you have the option to reject our commercial communications in the commercial mail itself or by sending an email to the address info@vantalure.com indicating the word LOW in the subject line.
11-COMMITMENT, ACCEPTANCE AND VALIDITY OF THE CONTRACT
The CLIENT acknowledges having read and accepted the legal conditions of use and the privacy policy of the website.
The CLIENT acknowledges that he has understood all the information regarding the products and services, including, where appropriate, delivery, offered on our website, as well as all the conditions and stipulations contained in this electronic contract, for which he affirms that are sufficient for the exclusion of the error in the consent of this contract, and therefore, it accepts them fully and expressly.
The CLIENT is fully aware that the acceptance and execution of this contract will take place by supplying their data and pressing the “Buy” button indicated on our website and that it will be completed with the payment of the service.
12-APPLICABLE REGULATION
This contract is of a commercial nature, and will be governed and interpreted in accordance with Spanish law.
In the event of any type of discrepancy or difference between the parties in relation to the interpretation, content or execution of the Contract that is not resolved by mutual agreement, the Parties will submit to the courts or tribunals that are competent in each case. , provided that the user is a consumer.
In cases in which it is foreseen that the parties may submit to a jurisdiction, these will be submitted to the Courts and Tribunals of Tarragona (Spain), expressly waiving any other that may correspond to them.
Likewise, we make available to our clients the following access link to the official online dispute resolution platform of the European Commission:
13-PERSONAL DATA
See Privacy Policy.
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